Shipping & Returns

Shipping & Return Policy

At Oops Its Yours, we want getting your mystery boxes to be as seamless and exciting as unboxing them! Here is everything you need to know about how we package, ship, and deliver your orders.

1. Shipping Cost

  • Free Shipping: We offer free standard shipping on all orders—no minimum purchase required and no hidden fees at checkout (exclusive of tax)!

2. Processing & Delivery Times

  • Order Processing: Orders are typically processed and packed within 1–3 business days (excluding weekends and major holidays).
  • Estimated Transit Time: Once processed, standard shipping typically takes 3–7 business days, depending on your location.
  • Tracking: As soon as your order ships, you will receive a shipping confirmation email containing a tracking link so you can follow your mystery box every step of the way.

3. Shipping Destinations

  • We currently ship to addresses within the United States. (Note: If you ship internationally or to P.O. Boxes/APO/FPO addresses, you can update this section accordingly.)

4. Address Accuracy

Please double-check your shipping address before placing your order. Because our team works quickly to pack and ship your mystery boxes, we cannot guarantee address modifications once an order has been submitted.

5. Lost, Damaged, or Stolen Packages

  • Damaged Items: If your package arrives damaged, please reach out to us within 7 days of delivery at oopsitsyours@gmail.com with your order number and photos of the package/items so we can assist.
  • Tracking Issues: If your tracking information shows "Delivered" but you have not received your package, please check around your residence or with neighbors first, then contact the courier directly before reaching out to us.

6. No Refunds or Exchanges

  • Final Sale: Once an order is placed, it cannot be canceled, refunded, or returned.
  • No Money-Back Guarantee: We do not offer refunds, partial refunds, or store credit if you are unsatisfied with the contents or specific items in your box.
  • No Swaps: Items inside the mystery box cannot be exchanged or swapped for other products.

7. Damaged or Missing Items

While all sales are final, we want to ensure your package arrives safely. If your order arrives physically damaged during transit or is missing, please contact the carrier to start a claim.

8. Local Delivery - is available within 20 miles of warehouse location. You can choose local delivery if you are within 20 miles of 74014.

9. Contact Us

If you have any questions about your order or our shipping policy, feel free to email us at oopsitsyours@gmail.com.