Shipping policy
Shipping Policy
At Oops Its Yours, we want getting your mystery boxes to be as seamless and exciting as unboxing them! Here is everything you need to know about how we package, ship, and deliver your orders.
1. Shipping Cost
- Free Shipping: We offer free standard shipping on all orders within the lower 48 states—no minimum purchase required and no hidden fees at checkout (exclusive of tax)! We do not ship to Alaska or Hawaii at this time.
2. Processing & Delivery Times
- Order Processing: Orders are typically processed and packed within 1–3 business days (excluding weekends and major holidays).
- Estimated Transit Time: Once processed, standard shipping typically takes 3–7 business days, depending on your location.
- Tracking: As soon as your order ships, you will receive a shipping confirmation email containing a tracking link so you can follow your mystery box every step of the way.
3. Shipping Destinations
- We currently ship to addresses within the United States excluding Alaska and Hawaii.
- We do not ship to PO Boxes, Internationally or to AFO/PFO addresses.
4. Address Accuracy
Please double-check your shipping address before placing your order. Because our team works quickly to pack and ship your mystery boxes, we cannot guarantee address modifications once an order has been submitted.
5. Lost, Damaged, or Stolen Packages
- Damaged Items: If your package arrives damaged, please reach out to the carrier to start a claim.
- Tracking Issues: If your tracking information shows "Delivered" but you have not received your package, please check around your residence or with neighbors first, then contact the courier directly before reaching out to us.
6. Local Delivery - is available within 20 miles of warehouse location. You can choose local delivery if you are within 20 miles of 74014.
If you have any questions about your order or our shipping policy, feel free to email us at oopsitsyours@gmail.com.